FAQ

 

What types of products do you offer?

Rare Rootz Official specializes in personalized home and lifestyle products. Our curated selection includes cozy fleece blankets and unique heat-reactive mugs, designed to enhance comfort and creativity in everyday life.

How can I personalize my order?

Personalization options vary by product. For items that support customization, you will find specific instructions on the product page. Typically, you may be able to add names, dates, or special messages to create a unique gift or home accessory.

What materials are used in your products?

Our products are crafted from high-quality materials to ensure durability and comfort. For instance, our fleece blankets are made from soft, breathable fabric, while our heat-reactive mugs are constructed from ceramic that changes design when filled with hot liquids.

What is the expected delivery time for my order?

Delivery times may vary based on your location and the shipping method selected at checkout. Generally, orders are processed within 3-5 business days, with standard shipping taking an additional 5-7 business days. Expedited shipping options are also available for faster delivery.

Can I return or exchange my purchase?

We strive for customer satisfaction. If you are not completely satisfied with your purchase, please refer to our return policy for detailed information on how to initiate a return or exchange. Note that personalized items may have specific restrictions.

Do you offer gift wrapping or special packaging?

Currently, we do not offer gift wrapping services. However, our products are designed to be visually appealing and make excellent gifts as they are. Each item is carefully packaged to ensure it arrives in perfect condition.

How can I contact customer service for further inquiries?

For any additional questions or concerns, you can reach our customer service team through the contact form on our website. We aim to respond to all inquiries within 24-48 hours during business days.