Thank you for shopping with Rare Rootz Official! We hope you are happy with your order. All claims, including returns, damages, lost/stolen items, and incorrect products, must be made within 7 days of delivery. No exceptions will be made.
If you're not completely satisfied with your purchase, you can return it within 7 days of delivery for store credit only. Your credit will equal the order value minus original shipping costs.
Please Note:
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No cash refunds - store credit only.
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Original shipping costs are non-refundable.
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Return shipping is at customer's expense and will not be reimbursed.
Important Information Regarding Returns:
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Products must be unused and in original packaging.
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Returns must be requested within 7 days of delivery.
-
Items purchased using a discount or on sale, are final sale and cannot be returned.
Damaged, Incorrect, or Missing Items:
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For damaged, incorrect, or missing items, contact us within 7 days of delivery with clear photos or videos of all packaging/materials to start the claims process for a replacement.
How to Start a Return:
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Contact us at ambercarson@rarerootz.com with your order number and reason for return.
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Should your return request be accepted, please ensure the product is securely packaged for return. We are not responsible for lost, stolen or damaged return packages.
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Shipping costs are non-refundable and customers are responsible for return shipping costs.
-
Once the return is inspected for use, store credit will be issued (minus shipping costs).
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Used products will not be refunded; no exceptions.
Orders cannot be changed or canceled once the order has been marked as fulfilled. Refunds will not be issued for orders that were refused or orders that were shipped to the wrong address as a result of the customer’s mistake. We are not responsible if customers fail to retain original packaging for damaged or incorrect product claims, and no store credit/refunds will be issued in such instances. Furthermore, we accept no responsibility after the first use of the product by the customer and any potential damages due to mishandling.
To make a return, request a refund, or file a claim, pleas
Thank you for shopping with Cecilia’s House! We hope you are happy with your order. All claims, including returns, damages, lost/stolen items, and incorrect products, must be made within 7 days of delivery. No exceptions will be made.
If you're not completely satisfied with your purchase, you can return it within 7 days of delivery for store credit only. Your credit will equal the order value minus original shipping costs.
Please Note:
No cash refunds - store credit only.
Original shipping costs are non-refundable.
Return shipping is at customer's expense and will not be reimbursed.
Important Information Regarding Returns:
Products must be unused and in original packaging.
Returns must be requested within 7 days of delivery.
Items purchased using a discount or on sale, are final sale and cannot be returned.
Damaged, Incorrect, or Missing Items:
For damaged, incorrect, or missing items, contact us within 7 days of delivery with clear photos or videos of all packaging/materials to start the claims process for a replacement.
How to Start a Return:
Contact us at customercare@ceciliashouse.com with your order number and reason for return.
Should your return request be accepted, please ensure the product is securely packaged for return. We are not responsible for lost, stolen or damaged return packages.
Shipping costs are non-refundable and customers are responsible for return shipping costs.
Once the return is inspected for use, store credit will be issued (minus shipping costs).
Used products will not be refunded; no exceptions.
Orders cannot be changed or canceled once the order has been marked as fulfilled. Refunds will not be issued for orders that were refused or orders that were shipped to the wrong address as a result of the customer’s mistake. We are not responsible if customers fail to retain original packaging for damaged or incorrect product claims, and no store credit/refunds will be issued in such instances. Furthermore, we accept no responsibility after the first use of the product by the customer and any potential damages due to mishandling.
To make a return, request a refund, or file a claim, please contact us.
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